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Not Now Okay? Support

This page explains what support is available for the app "Not Now Okay?" and what to prepare before contacting us.

Last updated: 2026-03-15

1. What We Support

Support is mainly provided for the following topics.

  • Problems with launching the app or using basic operations
  • Problems with task entry, AI suggestions, and starting or stopping the timer
  • Problems related to notifications, flip actions, history, shortcuts, and sharing features
  • Reports about display issues in the store-released version

2. Information to Prepare Before Contacting Support

Before reaching out, please prepare the following information.

  • Operating system and version
  • Device name
  • App version and build number
  • Steps that led to the issue
  • Whether it happens every time or only occasionally
  • Whether the device was connected to the network
  • Screenshots of the screen or any error message

3. Common Troubleshooting Checks

3.1 AI Suggestions Do Not Return

  • Confirm the device is connected to the network
  • Check whether there may be a temporary service outage
  • See whether restarting the app resolves the issue

3.2 Notifications Do Not Arrive

  • Make sure notifications are enabled in the app
  • Make sure notification permission is granted in the operating system
  • Check whether battery-saving settings or focus modes are suppressing notifications

3.3 Flip Actions Do Not Work

  • Confirm the device and OS are supported
  • Confirm the accelerometer is functioning normally
  • Check whether a case or the placement surface is making orientation detection unstable

3.4 Data Appears to Be Missing

Most app data is stored locally on the device. It may be lost if the app is deleted, the device is reset, or app data is cleared through operating-system settings.

4. What We Cannot Guarantee

The following items cannot always be supported or restored.

  • Restoring local data after device deletion or reset
  • Temporary AI suggestion downtime caused by external service outages
  • Perfect notification or sensor behavior under device- or OS-specific restrictions
  • Custom commitments for future features or features not currently offered

5. Contact Channel

Questions about the app are handled through this site’s contact page. Depending on the inquiry, a response may take time or may not be available. Privacy-related questions use the same channel.

Need help?

Please use the site-wide contact page for bug reports and support requests.

Open contact page